Last Updated: June 2026
Acceptance of Terms
By accessing and using the Periwinkle Cove website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, users, and others who access or use our services.
About Our Services
Periwinkle Cove operates as a travel services provider specializing in guided tours and experiences in Birmingham and surrounding areas. We provide information about our services through this website and facilitate booking requests.
Booking and Reservations
Booking Process
When you submit a booking request through our website, you are making an offer to purchase the selected service. We will send you a confirmation email once we have accepted your booking. A contract between you and Periwinkle Cove is formed only when we send that confirmation.
Pricing
All prices are listed in British Pounds Sterling unless otherwise stated. Prices are subject to change without notice, though changes will not affect bookings that have already been confirmed. The price you pay is the price displayed at the time you submit your booking request.
Payment
Payment terms will be communicated in your booking confirmation. We typically require payment before the scheduled service date. Accepted payment methods will be specified in your confirmation.
Cancellations and Refunds
Cancellation policies vary by service and will be detailed in your booking confirmation. Generally:
- Cancellations made more than 48 hours before the scheduled service may receive a full refund
- Cancellations made between 24-48 hours before may receive a partial refund
- Cancellations made less than 24 hours before are typically non-refundable
We reserve the right to cancel services due to circumstances beyond our control, such as severe weather, in which case a full refund will be provided.
Use of Website
Permitted Use
You may use our website for lawful purposes only. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the website or servers
- Transmit viruses, malware, or other harmful code
- Use automated systems to scrape or collect data from the website
- Impersonate any person or entity
- Engage in any activity that could damage our reputation
Account Security
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
Intellectual Property Rights
The content on this website, including text, graphics, logos, images, and software, is the property of Periwinkle Cove or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.
User Conduct During Services
When participating in our tours and services, you agree to:
- Behave respectfully toward guides, other participants, and local communities
- Follow safety instructions provided by guides
- Arrive on time for scheduled activities
- Notify us in advance of any accessibility requirements or medical conditions that may affect your participation
- Take responsibility for your personal belongings
We reserve the right to refuse service or remove participants who behave inappropriately or dangerously.
Disclaimers and Limitations of Liability
Service Disclaimer
Our services are provided for general travel and entertainment purposes. While we strive to provide accurate information and high-quality experiences, we make no warranties or representations about:
- The accuracy or completeness of information provided
- The suitability of services for your specific purposes
- Uninterrupted or error-free service
Limitation of Liability
To the fullest extent permitted by law, Periwinkle Cove shall not be liable for:
- Indirect, incidental, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Damages arising from circumstances beyond our reasonable control
- Acts or omissions of third-party service providers
Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the specific service giving rise to the claim.
Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, strikes, war, terrorism, pandemics, or government actions.
Health and Safety
Participation in our tours involves physical activity and potential risks. You acknowledge that:
- You are physically capable of participating in the booked activities
- You will inform us of any health conditions that may affect your participation
- You participate at your own risk
- We recommend appropriate travel insurance
Photography and Media
During tours, guides or other participants may take photographs or videos. By participating, you consent to being photographed and to our potential use of such images for marketing purposes, unless you explicitly opt out by notifying us in writing.
Third-Party Links
Our website may contain links to third-party websites. We do not control these sites and are not responsible for their content or practices. Access to third-party sites is at your own risk.
Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review the Privacy Policy carefully.
Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Governing Law
These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
If you have questions about these Terms of Use, please contact us:
Periwinkle Cove
127 Colmore Row
Birmingham, B3 3AG
United Kingdom
Email: [email protected]
Entire Agreement
These Terms of Use, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and Periwinkle Cove regarding your use of our services.